Refunds & Returns

Your consumer rights

Nothing in these policies excludes rights or remedies that applicable law does not allow us to exclude. Voluntary change-of-mind terms are separate from remedies for faulty, misdescribed, wrong or missing goods.

Change-of-mind returns

Our voluntary return window is 15 days from purchase. Contact us before returning an item. Eligible items must be unused, in their original condition and packaging, with proof of purchase. A $29 handling deduction applies, and you pay tracked return postage. Do not send returns to the administration office: our team will confirm the correct return address.

Voluntary cancellations

Contact us within 12 hours of ordering and before dispatch processing begins. A 12.5% cancellation fee applies to an eligible voluntary cancellation. This fee does not apply where applicable law entitles you to a full refund, including cancellation following a shipment delay.

Faulty, damaged or wrong items

Contact us promptly with your order reference and details of the problem. The voluntary return deadline, handling deduction and cancellation fee do not limit applicable remedies for faulty, wrong or missing goods.

Request assistance

Email theteam@customersupport.care. For unresolved return enquiries, contact caseresolution@customersupport.care. Refunds normally use the original payment method; your provider may need additional processing time.